Student complaint

Student complaint (Grievance)Policy and Procedures

Policy

The students at all times have the right to submit a complaint or grievance without fear of punishment of any sort or any other adverse consequence as a result of doing so.

Procedures

The student can submit his compliant through the following channels:

 1- Open door procedures

·        Faculty leadership doors are directly open for students through fixed time weekly where students present demands, suggestion or complaints. The secretary informs the students of appointment time of meetings. The complaint has been investigated and the student has been informed by the result of his appeal. The open door policy is recommended by National Authority for Quality Assurance and Accreditation of Education.

2- Student Complaints and suggestions procedures

·        Faculty of Physical Therapy receives complaints and suggestions from student through boxes located in Dean office, Education and Student affairs office, department heads offices, Youth care office Faculty Website and  Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

·        A committee in Faculty Quality Assurance Unit investigates the appeal or suggestion and informs the student with the result of his/her appeal.

·        The students has been announced that:

1.   Unknown source of complaints are ignored and confidentiality of person complaining is respected.

2.   Contact information of person complaining (telephone number and email) is saved for quick contact between the committee members and the student. 

 

3.   The person complaining can contact committee members through email.

About us

Faculty of Physical Therapy - Cairo University is the first academic institute in Egypt, Started in 1962 to this day as a main provider for physical therapist and Academic staff in Egypt and the Middle East 

 

The Faculty have Awarded the National Accreditation in 2014, and seeking for International Accreditation 

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